Privacy Policy

This Privacy Policy applies to A1 Seecure, (including all subsidiaries, affiliates, successors, and assigns referred collectively as “A1 Seecure”, “we”, “our” and/or “us”), our websites, and services. At A1 Seecure, we understand your concern about how information regarding you is utilized and shared. We value your expectation that we handle this information carefully and sensibly. By visiting a Website owned by A1 Seecure that displays this Privacy Policy or a link to it, or by engaging with A1 Seecure in any manner, you are agreeing to abide by the practices outlined in this Privacy Policy. Please note that this Privacy Policy is also subject to the A1 Seecure Services Agreement pertaining to the services offered by A1 Seecure that you use and/or purchase. Should you have any queries regarding this Privacy Policy, please reach out to our team using the contact details provided on this Website. A1 Seecure respects your privacy and is committed to safeguarding your personal information. We aim to inform you about the personally identifiable information we collect, how it is utilized, your options concerning the collection, use, and distribution of this information, the security measures we employ to protect your information, and the access you have to rectify any inaccuracies in the data we have gathered from you.

What Information Is Collected
We collect and retain all details you input on our websites or provide through various means, including telephone, email, online channels, or other methods. This includes instances like when you reach out to us for customer assistance.

Here are the types of information we gather

Contact Information: We gather and store personal contact details that you willingly provide, encompassing your name, postal address, website address, phone number, and email address. This data may consist of your full name, postal address, phone number, email address, and, when shared, your fax number. These contact details might be utilized, for instance, to keep in touch when necessary regarding transactions. Moreover, we might gather contact information shared during any communication related to customer support, as well as concerning products and services available on our Websites.

Financial Information: We gather and store specific financial details when you make purchases of our products and services. For instance, when you register for any other product or service via A1 Secure, you must furnish a credit card number and billing address for us to proceed with the application. Any financial information we collect from you will not be sold, shared, or rented, except as outlined in this Privacy Policy or as required to complete any orders for our products or services.

Demographic Information: We gather and retain anonymous demographic data (like postcode, gender, and age) to enhance your experience on our Websites. This information is used to personalize content, make general improvements, and align the display with your preferences. We may share this demographic data in an aggregated, non-personally identifiable form with partners, market researchers, and other third parties. Rest assured, no personally identifiable information will be associated with this shared demographic data.

Other Information: We gather and retain specific information each time you engage with us. For instance, our servers monitor the web browser type you use and the originating page. Moreover, we record IP addresses (distinct numbers assigned to each computer on the Internet) to enhance security, analyse trends, and manage the Websites. We may monitor your navigation within the Websites, the external web pages referring you, access times, and browser types. This data aids in evaluating the efficacy of our Websites, compiling statistics, and enhancing the products and services we offer. These details are gathered to gain a better understanding of our customers’ needs and pinpoint areas for Website enhancement. We may utilise this data for marketing purposes and to share potentially fascinating information with you. Furthermore, this data may be disclosed to partners, market researchers, and other third parties in an anonymous, aggregate form. No personally identifiable information will be associated with the aggregated data shared with third parties. We may enhance the data you provide by obtaining publicly or commercially accessible information from third parties or the public domain. This may include verifying your address, updating your details, and establishing a profile of your preferences. By linking your personally identifiable information to the profile data, we aim to enhance the Website content for you and inform you about products or services that may interest you. Periodically, we may invite you to engage in surveys or other communications by us or third parties intended to enhance the Websites or our provided products or services.

Cookies: Websites use “cookies” to enhance your online experience by facilitating navigation and improving specific features. Cookies are text files usually stored on a user’s hard drive when visiting a website. These files identify a user’s computer, storing preferences and visit data. No individual user information is extracted in this process. While your web browser may allow you to disable cookies, please be aware that some services may not work properly without them, possibly affecting your experience on our Websites.

Third Party Cookies: We engage third-party advertising companies to display ads on our behalf online. These companies may gather data on your website visits and interactions with our products to tailor ads based on your interests. Rest assured, no personally identifiable details like your name or contact information will be linked to this data. The information collected helps in targeting ads effectively and tracking user responses. Targeted ads may appear on our sites or other platforms you visit. This anonymous data is collected using pixel tags or cookies, common technologies on major websites. If you prefer not to have your data collected by such companies, you can opt-out. For more details or to opt-out of data collection by specific third-party advertising partners, visit the Network Advertising Initiative at http://www.networkadvertising.org/choices. Keep in mind, if you delete cookies, switch browsers, or get a new device, you’ll need to update your opt-out preferences.

Web Beacons: The websites might include electronic images, known as a “single-pixel GIF” or “web beacon,” enabling tracking of marketing campaign effectiveness. No personally identifiable information will be transmitted through web beacons.

Telephone Recording and Monitoring: To ensure A1 Secure customers receive top-notch service, A1 Secure carefully selects phone calls for recording and monitoring. These conversations, involving A1 Secure customers (or potential ones) and staff members, are assessed by A1 Secure representatives. This practice aims to ensure that timely, consistent support and accurate information are provided in a professional manner. By contacting A1 Secure to create an account or to use any A1 Secure products or services, you are giving consent to such call recording and monitoring.

How Personal Information Is Used

Our Use: We collect and store any personal information you provide on our Websites or voluntarily share with us, using it for occasional contact. Our measures ensure that only necessary employees access your data for their job duties. When you register on a Website and provide your phone number, you agree that this constitutes consent under telemarketing laws. Even if your number is on the TPS, you give written consent to receive future information (including telemarketing) about products and services from us and our affiliates. You consent to being contacted through the provided information via email, phone, text, social media, or other communication methods your device supports. Periodically, we may also send information or offers to your postal or email address as outlined in our Privacy Policy. You understand that you are not obligated to agree or engage in telemarketing as a condition of purchasing goods or services from us or our affiliates.

Electronic Mail: From time to time, A1 Seecure may use your personal information to contact you via email about our services. These communications aim to keep you informed about important account information or general services offered by A1 Seecure and its affiliates. If you prefer not to receive emails from us or our affiliates about new services, please click the “unsubscribe” link provided at the bottom of our emails. However, to fulfil our service commitments, we will continue to send you emails regarding account administration, renewal notices, and important instructions. By providing your email address, you agree to receive electronic communications from us, and all electronically provided notices, disclosures, and communications meet legal requirements for written communication.

Service Related Uses: We may use your personal information to get in touch with you regarding the products or services you’ve bought from us, or for other reasons you’ve shown interest in. This might include situations like customer service interactions or inquiries you’ve made. Additionally, we’ll send you important service and account updates. For example, if there’s a delay in delivering a product or service, we could notify you via email or another message. You may not unsubscribe from these messages as they are not promotional. If you prefer not to receive them, you can choose to terminate your services with us.

Protection of A1 Seecure and Others: We may disclose account and personal information when legally required, such as by court order, subpoena, or government authority. This may be necessary to enforce our Services Agreement, protect A1 Seecure, our users, or others, and maintain safety. We may share information with other entities for fraud prevention or similar purposes. A1 Seecure is not liable for the privacy practices of external sites. It is advisable to review the privacy policies of all websites before sharing personal details and address concerns to the respective site administrator.

How Long We Keep Your Personal Data.
We only retain information for the duration necessary to deliver services to you, manage our operations, or as mandated by law or contract. If you are under contract with us, we will keep your data for the contract duration and additionally for a period aligned with our legal obligations. This includes post-service termination to handle disputes, uphold our Service Agreement, and comply with technical and legal requirements for Site security and integrity. For queries regarding data retention, please reach out to us.

How We Keep Your Personal Data Safe.
We prioritize safeguarding the security of your financial data during transmission through the use of Secure Sockets Layer (“SSL”) software, encrypting the information you provide on the Site. Despite our efforts, no internet transmission or electronic storage method is entirely infallible, and we cannot assure absolute security. You can enhance your security by taking some simple precautions. For instance, it is crucial to defend against unauthorized access to your computer and remember to log off when done using a shared computer.

Limitation Of Liability
A1 Seecure bears no responsibility or liability for any theft, loss, alteration, or misuse of personal or other information lawfully shared by A1 Seecure to third parties, nor for any failure of a third party to comply with this privacy policy or said third party itself.

Contacting Us.

If you have any questions or concerns about this Privacy Policy, feel free to reach out to us. You can contact us via email at info@a1secure.co.uk or by post at 138 Long Lane, Bexleyheath, Kent, DA7 5AH.